PRIVACY NOTICE

This Privacy Notice explains how ULTIMATE PRODUCTS AND SERVICE SUPPORT (UPASS) - SMC LIMITED. (trading as Upass Foods) collects, processes, and safeguards your personal data when you use our online platform or mobile application to place orders, make payments, and access delivery services across Uganda.

We are fully committed to protecting your privacy and complying with the Data Protection and Privacy Act, 2019 (Uganda), as well as other relevant data protection principles.

Scope of this Privacy Notice

This Privacy Notice applies to all activities on the Upass Foods platform, including:

• Creating user accounts
• Placing and tracking orders
• Communicating with customer support
• Joining our vendor or delivery programs
• Receiving promotional messages and updates

Categories of Personal Data Collected
Upass Foods may collect and process the following categories of personal data:

1. Identification Data: Full name, phone number, email address, gender, and residential or delivery address.
2. Order Details: Information about products or services ordered, delivery notes, and transaction history.
3. Payment Information: Mobile money details, card information, and payment confirmations (processed securely through trusted payment partners).
4. Device and Technical Data: IP address, device type, browser data, and app usage information.
5. Communications: Customer support messages, feedback, and complaints.
6. Sensitive Data (where applicable): Health or dietary preferences, collected only with explicit consent (e.g., pharmacy or food orders).

Purposes of Data Processing
Your personal data is collected and processed to:

1. Deliver Orders and Services: Fulfill and confirm your purchases and deliveries efficiently.
2. Customer Support: Address inquiries, complaints, and service improvement feedback.
3. Vendor and Delivery Management: Manage relationships with sellers, riders, and partner stores.
4. Marketing and Promotions: Share offers, updates, and loyalty rewards — only with your consent.
5. Fraud Prevention and Security: Verify transactions and protect your account from unauthorized access.
6. Legal Compliance: Meet obligations under Ugandan law and respond to lawful government requests.

Legal Basis for Processing
Upass Foods processes your data under the following legal bases:

1. Consent: For marketing messages or sensitive data (e.g., health-related preferences).
2. Contractual Necessity: To fulfill your orders and deliver requested services.
3. Legal Obligation: To comply with Ugandan laws, such as tax or consumer protection requirements.
4. Legitimate Interest: To enhance our services, ensure system security, and prevent misuse.

Data Sharing and Transfers
Upass Foods may share limited personal data with:
      1.Service Providers: Delivery partners, payment gateways, and IT support companies.
      2.Vendors and Restaurants: To fulfill orders and process deliveries.
      3. Regulatory Authorities: When required by Ugandan law or court orders.
      4. Third Parties with Consent: For promotions or surveys (only with your explicit permission).

All data shared with partners is governed by confidentiality agreements and security safeguards.

Your Rights under the Data Protection and Privacy Act (2019)
As a data subject in Uganda, you have the right to:
     1. Access: Request a copy of the personal data we hold about you.
     2. Correction: Request correction of inaccurate or incomplete data.
     3. Deletion: Request deletion of your data when it’s no longer necessary or upon withdrawal of consent.
     4. Restriction: Request that we limit how your data is processed in certain situations.
     5. Objection: Object to processing for direct marketing or automated decision-making.
     6. Data Portability: Request your data in a structured, commonly used format.

To exercise these rights, contact our Data Protection Officer at:
📧 privacy@upassfoods.ug

Data Security and Retention
Upass Foods employs strong technical and organizational measures including encryption, firewalls, and access controls to protect your data from unauthorized access, alteration, or loss.

We retain your data only for as long as necessary to:
               
  ▪ Complete transactions
  ▪ Meet legal and accounting requirements
  ▪ Resolve disputes or enforce agreements

Once no longer needed, your data is securely deleted or anonymized.

Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance user experience, remember preferences, and analyze website performance. You can manage or disable cookies through your browser settings.

Changes to this Privacy Notice
Upass Foods may update this Privacy Notice periodically to reflect changes in law, technology, or our business operations. Updates will be posted on our website and mobile app.

Contact Information
 📍 Address: 5J Nannono Florence Close, ASHI MALL, kasubi Traffic lights, Kampala, Uganda
 📞 Contact: +256 702 081 492
 📧 Email: support@u-passfoods.com
 Website: www.upassfoods.ug
 © Upass Uganda Limited, 2025